SHIPPING
All orders are processed within 2-4 business days after your order confirmation email. You will receive another notification when your order is shipped or ready for pick up. We offer standard and express shipping worldwide through Australia Post. Shipping charges for your order will be calculated and displayed at checkout.
When your order is shipped, you will receive an email notification from us which will include a tracking number for you to check its status. If you haven’t received your confirmation email within 5 business days, please contact us at onlineshop@sisterworks.org.au with your name and order number, and we will look into it for you.
RETURNS & REFUNDS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at onlineshop@sisterworks.org.au. Please note that returns will need to be sent to the following address: 375 Johnston st, Abbotsford, VIC, 3067, Australia
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions at onlineshop@sisterworks.org.au.
DAMAGES & ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items might not be returned, such as special orders or personalised items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we have approved your return, please contact us at onlinshop@sisterworks.org.au.
