FAQs

We ship worldwide for all online and instore purchases anywhere in the world. We dispatch orders between 2-4 business days. Delivery timing depends on the shipping services. Customers receive postal tracking information for all orders.

Shipping options and costs are calculated at checkout before you make the pay for your order.

Information about each of our entrepreneurial makers is located on our Homepage. You can check it out here- https://shop.sisterworks.org.au/meet-the-makers/

You can get in touch with us through our Contact us page or online@sisterworks.org.au. Simply fill the form with your query and one of our team members will be in touch with you shortly. Or you can visit our shop and speak to staff: Crafted Culture 102A - 104 Bridge Road, Richmond, VIC, 3121

You can either pay through your Credit Card (MasterCard, Visa) or pay via PayPal

Yes, your payment information is protected. The entire payment process is done with trusted world renowned data security specialists – to safeguard your personal information and provide peace of mind when buying online with us.

All payment methods are equally safe and secure and will take the same amount of time to be delivered. Delivery time is highly dependent on the products you are ordering.

Check your order delivery status. If your order has already been shipped, it might be delayed due to unknown factors. You can always contact our customer service at onlineshop@sisterworks.org.au

If your product is faulty, please email us at onlineshop@sisterworks.org.au. You need to provide a photo and description of the faulty product. To complete your return, we require a receipt or proof of purchase. Please provide these details in your email. If your faulty product has been approved we can offer a refund, exchange or repair. Please understand that many of our products are one-of-a-kind, therefore we may not be able to replace the product with one that is exactly the same. We can, however, repair the product and send it back to you. For international orders, we will reimburse the amount if provided proper evidence.

Our policy covers refunds or exchanges for faulty items only, unfortunately we cannot offer a refund or exchange for change of mind.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Refunds will only be given for the products that are defective/faulty, which cannot be fixed or if the product is totally different from its description. It may take up to two weeks before your refund is processed. If you still have not received your refund yet, please contact us at onlineshop@sisterworks.org.au.